We do our best to show up exactly when we say we will, and we ask for the same courtesy in return. A last-minute cancellation means a technician who could've helped someone else that day sits idle instead.
The 24-hour rule: we need at least 24 hours' notice to cancel or reschedule without charge. Booked for tomorrow at 2 PM? Let us know by 2 PM today.
Call (604) 265-0540 to cancel or reschedule. Our team will confirm it right away, and you'll get a text or email confirming the change.
The same 24-hour rule applies to rescheduling. Changes made with enough notice are free. Repeated short-notice reschedules may still be subject to the fee below.
Less than 24 hours' notice, or a missed appointment, comes with a $99 CAD service-call fee plus applicable GST/PST. This applies if:
Life happens. If something genuine comes up, just call and let us know. We look at these case by case and often waive the fee.
Need to cancel or reschedule?
(604) 265-0540