takes your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights under British Columbia's Personal Information Protection Act (PIPA).
01
What We Collect
- Contact details — name, address, phone number, email
- Service information — appliance brand, model, fault description, repair history
- Payment data — handled by secure third-party processors, we never store full card numbers
- Communications — call notes, texts, email correspondence
- Website data — IP address, browser type, pages visited
02
How We Use It
- Scheduling and completing repair appointments
- Sending confirmations, reminders and updates
- Processing payments and issuing invoices
- Supporting warranty claims and follow-up visits
- Meeting legal and tax obligations
We don't sell your information, and we don't use it for marketing without your clear consent.
03
Who We Share It With
- Our technicians completing the work at your home
- Secure payment processors handling billing
- Parts suppliers when ordering replacement components
- Legal authorities, only when required by law
04
How Long We Keep It
- Service and invoice records — 7 years (tax requirement)
- Marketing data — until you withdraw consent
- Website analytics — up to 12 months
05
Your Rights
- Access — request a copy of what we hold about you
- Correction — fix inaccurate or outdated details
- Withdrawal — opt out of anything beyond the service itself
- Complaint — file a concern with the Office of the Information and Privacy Commissioner for BC
06
Cookies
Our website uses cookies to remember preferences, understand traffic, and improve performance. You can turn them off in your browser, though some features may not work as smoothly without them.
07
Contact
Questions about this policy or your data? Call (604) 265-0540. If we can't resolve a concern together, you can reach the Office of the Information and Privacy Commissioner for BC at oipc.bc.ca.
